null Skip to main content

Returns

Return Address:
Carolina Tack Supply
428 Shiloh Church Rd.
Troy, NC 27371.
Please include a copy of your sale or invoice so we know how to locate your sale.
 
Returns or Refunds
  • 30 day return policy
  • Returns are accepted in the original new condition only, unused and in the same condition as received. Used tack will not be accepted for return.
  • A refund of the invoice price minus shipping cost and 15% re-stocking charge will be issued.
  • We must be notified within 30 days from date of receipt of your item for any return for credit. Returns outside 30 days will be arranged for exchange only as determined by Carolina Tack Supply. 
  • Shipping is a 3rd party service and not a tangible item. Shipping costs will not be refunded unless otherwise determined by Carolina Tack Supply.
  • Refunds may take up to a minimum 10 business days to process. (Business days are M-F)
  • The buyer is responsible for any return shipping costs and for sufficiently packing and insuring returned items unless otherwise agreed upon by Carolina Tack Supply.

Exchanges

  • Exchanges are welcome for any item in its original condition, unused or in the same condition as received outside of the 30 day return policy.
  • The buyer is responsible for all shipping costs. This includes any additional re-shipping expense for the newly exchanged item. This expense will be determined by Carolina Tack Supply.
  • If the exchanged item is less than the original item, the difference will be credited back as the same payment type received, unless otherwise determined by the buyer. We do not issue or maintain customer credit for future purchases.